Refunds and cancellations

Plans change, and that is fine. This is how cancellations, rescheduling and refunds work for consultations booked through hopebydrkay.com.

Cancelling

• Cancel more than 24 hours before your slot and you receive a full refund.
• Cancel within 24 hours of your slot and the fee is not refunded, because the time was held for you and cannot be offered to someone else.

Rescheduling

You can move your appointment once, free of charge, up to 24 hours before the slot, using the link in your confirmation or by calling +91 70090 28600. Within that window, rescheduling is treated as a cancellation.

If you don’t attend

If you don’t attend, or join a video consultation more than 15 minutes late, the appointment is treated as a cancellation within the window and the fee is not refunded.

If the doctor cancels

If the doctor has to cancel, or a technical fault on the practice’s side prevents a video consultation, you may choose a new slot or a full refund.

How refunds are paid

Refunds go back to the payment method you used, through the payment gateway, and usually arrive within 5–7 working days depending on your bank. You will receive a confirmation by email when the refund is issued.

Questions

If something went wrong with a booking or a payment, write to hello@hopebydrkay.com with your booking reference, or call +91 70090 28600.